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Software Applications and Data
This section provides high level guidelines for software applications development, acquiring, usage and their security. It also provides guidelines for data processing, usage and protection.
System Administration
System administration is a core function in digitalization implementation, it involves a range of activities from installation, server support or computer systems as well as service outage response and other related problems. This section focuses on user mana...
Cyber Security
Sector Digital Strategic Plan
All sectors are required to develop sector digital strategic plans to guide the sector’s digital adoption and implementation in accordance with each sector’s mandate, The Strategic plan shall be aligned to all relevant National guiding strategies. All plans wh...
Digitalization Project Management
Digitalization Office Function, Staffing and Training
Innovation and Creativity
All public institutions are called upon to embrace innovation and to adopt new ideas. This section defines high level guidelines for user-centered Innovation processes as a framework to foster creativity and help develop appropriate solutions for addressing a...
Selecting a DBMS
Government institutions should follow the software lifecycle guidelines when procuring and implementing database management systems. In particular, the following should be considered when selecting a DBMS:
Database storage and hosting
The following guidelines on storage and hosting should be followed when implementing DBMS systems:
Security and data privacy
Government institutions should follow RISA security and data privacy guidelines when deploying database management systems. In particular, the following guidelines should be followed:
Database maintenance
The following are guidelines on management and maintenance of DBMS systems should be adopted:
7 Disaster recovery and business continuity management
Database systems hold critical data of Government institutions and are core to performance and availability of government software systems used to delivery services and automate government processes. It is therefore critical to ensure their continued availabil...
Data retention
Data retention is the storing and managing of data and records for a designated period. The period is defined based on operational and regulatory requirements. The following guidelines should be followed:
Version Control
Version control is the practice of tracking and managing changes to software code. Version control is important as it protects the source code from irreparable harm, giving the development team the freedom to make and test changes without causing damage or cre...
Automation
The following guidance should be applied in automating DevOps processes:
Infrastructure
The following guidance applies to managing infrastructure and supporting technologies:
Considerations for mobile applications in Government
Increased access to the internet through mobile devices in Rwanda provides an opportunity to use mobile applications to deliver Government services in a convenient manner to more citizens. Mobile applications can also be used to improve efficiency of internal ...
Design Guidelines
When designing mobile apps for various platforms and devices in Rwanda, it is important to consider the following to ensure a good user experience:
Security and data privacy
Security is of paramount importance for government mobile applications as they often handle sensitive data and facilitate critical services for citizens. Ensuring robust security measures, such as encryption, authentication mechanisms, and regular audits, is e...
Maintenance of mobile applications
Maintenance of mobile applications is a critical activity to ensure their continued functionality, usability and security. Key guidelines include:
Digital Evolution in Rwanda
Rwanda is actively pursuing a digital agenda to boost its socio-economic development, and various initiatives underline the Country's commitment to embracing the digital age. One notable aspect is the focus on widening access to digital infrastructure. Rwanda ...
Nationwide Strategies (VISION 2050 and NST)
Vision 2050 Rwanda's Vision 2050 outlines the Country's long-term development goals and aspirations by the year 2050. Vision 2050 serves as a strategic framework to guide Rwanda's socio economic transformation over the coming decades. It is part of Rwanda's br...
Smart Rwanda Master Plan
The Smart Rwanda Master Plan is a strategic initiative developed by the Rwandan government to harness information and communication technologies (ICTs) for the Country's overall development. The plan aimed to leverage digital innovations to drive economic grow...
ICT Strategy 2018-2024
The Government of Rwanda has set up a 7YGP (7 years Government Program) known as National Strategy for Transformation (NST-1) which covers the period from 2017 to 2024. Since 2000, in order to support the Vision 2020 and the 7YGP of Rwanda, the ICT sector has ...
Legal Framework in the Digital Context
Rwanda has several laws and regulations governing information and communication technology (ICT) within the Country. According to the ICT Regulatory Tracker (International Telecommunication Union, Geneva 2021), Rwanda is a fourth generation (G4) regulator but...
The Role of the Ministry of ICT
The Ministry of Information Communication Technology and Innovation (MINICT) plays a crucial role in overseeing and promoting the development of information and communication technology (ICT) in Rwanda. MINICT has the mission to address national priorities rel...
The central Role of the Rwanda Information Society Authority (RISA)
Established under the Ministry of ICT and Innovation, the Rwanda Information Society Authority “RISA” is a public institution established in 2017, governed by the Presidential Order N° 077/01 of 09/12/2022. RISA derives from the former IT Department of Rwanda ...
Presentation: the Concept of “shared services”
The words “Shared service by sector” is defined by the Ministry of Public service and Labor as follows: “Job positions which were integrated in the organisation structures of the line Ministries to serve institutions in the same sector excluding those that we...
Objectives of the Shared Services Mechanism
The reorganisation for IT departments around Shared services will enable a successful digital transformation and meet the various demands and expectations from citizens, stakeholders, partners and employees. More specifically, the objectives are as follows: ...
Positions and Reporting Mechanisms under the shared services
The clustering approach revolves around establishing a unified IT Team, headed by a Chief Digital Officer (CDO) or an IT Business Analyst. This team is responsible for offering IT leadership, support, and the development of IT systems for all institutions with...
The CDO Unit
The CDO: Definition and Role The Chief Digital Officer (CDO) is responsible for developing and deploying an overall digital Strategy, implementing and monitoring digital projects within government departments, and implementing the government's vision for the ...
The Resources of the CDO
The Chief Digital Officer is provided with essential resources crucial for accomplishing their responsibilities, including: Human resources Financial resources Tools and technologies Human resources: The Chief Digital Officer is supported by various I...
The Role of the Business Analyst
The Business Analyst’s main role is to work with all entities within their respective Sector to help them improve their processes and systems using Digital Technologies. She/he conducts research and extensive analysis to come up with solutions to business prob...
The CDO Team Organisation
First and foremost, at Sector level, an IT Team is provided at the organisation structure of the leading Ministry and it covers the IT functions for the entire Sector. Thus, the IT function is headed by a Chief Digital Officer (CDO) for the harmonious coordina...
The CDO Network
CDO Network overview The establishment of the CDO Network aims at ensuring that all digital initiatives are aligned with their respective organisation’s goals and objectives, as well as bring alignment with RISA’s vision and mission.The CDO Network gathers al...
Interactions with Internal and External Stakeholders
Interactions within the MINICT ecosystem Interactions between the Ministry of ICT & Innovation (MINICT) and the CDO: In the digital transformation landscape, the Chief Digital Officer (CDO) operates as a pivotal figure within the structure, positioned under ...
Collaboration with other government agencies
The collaboration between Rwanda Governance Board (RGB) and the CDO The Rwanda Governance Board is the Authority in charge of promoting good governance, ensuring accountability, and supporting the development and implementation of governance policies and stra...
The collaboration between CDOs and DPs and Civil Society
Primary development partners help Rwanda in its development vision. CDOs can therefore apply for funding individually or through the supervisory administration (sector/Ministry, MINICT or RISA), in collaboration with development partners. Whether they are inve...
The Collaboration with own Sector’s Institutions
As per the Ministry's directive, staff members within the CDO or BA's office are specifically assigned to the primary Ministry. Their role is not confined solely to the leading Ministry, instead, they are tasked with dynamically supporting various affiliated i...
The importance of Academia and research institutions
Academia and research institutions are vital contributors to the ongoing evolution of ICT. They play a crucial role in fostering ICT innovation. Their role encompasses knowledge creation, talent development, collaboration with industry, and addressing societal...