Chief Digital Officers Handbook
The Chief Digital Officer Handbook is a work conducted by the Rwandan Information Society Authority (RISA) in a close collaboration with the Chief Digital Officers (CDO) Network. The Handbook drafting process involved the CDOs, RISA senior managers and division managers, RISA technical working group, the MINICT and all relevant stakeholders.
This Handbook is aimed at Chief Digital Officers and Business Analysts who play the role of CDOs in any Rwandan Ministry and sector.
Introduction
The Chief Digital Officer Handbook is a work conducted by the Rwandan Information Society Authori...
Handbook presentation
The Handbook is composed of 8 chapters. The first two chapters are general about the digital cont...
The Digital Context in Rwanda
Digital Evolution in Rwanda
Rwanda is actively pursuing a digital agenda to boost its socio-economic development, and various...
Nationwide Strategies (VISION 2050 and NST)
Vision 2050 Rwanda's Vision 2050 outlines the Country's long-term development goals and aspiratio...
Smart Rwanda Master Plan
The Smart Rwanda Master Plan is a strategic initiative developed by the Rwandan government to har...
ICT Strategy 2018-2024
The Government of Rwanda has set up a 7YGP (7 years Government Program) known as National Strateg...
Legal Framework in the Digital Context
Rwanda has several laws and regulations governing information and communication technology (ICT) ...
The Role of the Ministry of ICT
The Ministry of Information Communication Technology and Innovation (MINICT) plays a crucial role...
The central Role of the Rwanda Information Society Authority (RISA)
Established under the Ministry of ICT and Innovation, the Rwanda Information Society Authority “R...
Context of The CDO Position
As digital becomes increasingly central to Rwanda's development Strategy, the Rwandan government ...
Presentation: the Concept of “shared services”
The words “Shared service by sector” is defined by the Ministry of Public service and Labor as fo...
Objectives of the Shared Services Mechanism
The reorganisation for IT departments around Shared services will enable a successful digital tra...
Positions and Reporting Mechanisms under the shared services
The clustering approach revolves around establishing a unified IT Team, headed by a Chief Digital...
Technical Set-Up of The CDO Unit
The CDO Unit
The CDO: Definition and Role The Chief Digital Officer (CDO) is responsible for developing and d...
The Resources of the CDO
The Chief Digital Officer is provided with essential resources crucial for accomplishing their re...
The Role of the Business Analyst
The Business Analyst’s main role is to work with all entities within their respective Sector to h...
The CDO Team Organisation
First and foremost, at Sector level, an IT Team is provided at the organisation structure of the ...
The CDO Network
CDO Network overview The establishment of the CDO Network aims at ensuring that all digital init...
Interactions with Internal and External Stakeholders
Interactions within the MINICT ecosystem Interactions between the Ministry of ICT & Innovation (...
Collaboration with other government agencies
The collaboration between Rwanda Governance Board (RGB) and the CDO The Rwanda Governance Board ...
The collaboration between CDOs and DPs and Civil Society
Primary development partners help Rwanda in its development vision. CDOs can therefore apply for ...
The Collaboration with own Sector’s Institutions
As per the Ministry's directive, staff members within the CDO or BA's office are specifically ass...
The importance of Academia and research institutions
Academia and research institutions are vital contributors to the ongoing evolution of ICT. They p...
CDOs Key Functions and Roles
Strategic Leadership
Aligning digital strategies with national strategies Aligning sector digital Strategy with natio...
Digital Culture and Innovation
Establishing a sector-wide digital culture The CDOs mandate and ambition is to achieve a level w...
Ensuring a Quality Data Governance
Data Governance is one of the strategic tasks that the CDO and his/her team must manage. The Stan...
Ensuring a Quality Cybersecurity
In terms of Cybersecurity, the CDOs have the responsibility to follow the guidelines and standard...
Quality Management System
A Quality Management System (QMS) is a structured framework implemented by organisations to ensur...
Sector Digital Maturity Assessment and Action Plan
Within the responsibility of infusing and enhancing the sector's digital culture, the CDO also mu...
IT Operations
Daily tasks management of the Chief Digital Officer The role of a Chief Digital Officer (CDO) as...
Risk Management
IT risk refers to the likelihood of an unforeseen and unfavourable business outcome resulting fro...
Internal Audit
The approach to auditing within an IT environment differs based on whether the goal is a financia...
Financial Responsibilities
As a department head, the CDO has financial responsibilities. The Chief Digital Officer (CDO) car...
Procurement and Vendor Management
Needs identification and procurement plan Before any procurement activities take place, it's ess...
Standards, Methodologies, Tools and Technologies
Change Management, Communication and Collaboration
Change Management in Digital Transformation
Digital transformation change management refers to the strategies, processes, and practices imple...
Internal Communication
As mentioned above, communication is key for the success of Digital transformation projects. Inte...
External Communication
The external communication of a department or sector is a means of interacting with external stak...
Collaboration Tools
To enhance collaboration within the public administration, RISA and the Government utilise variou...
Standards and Guidelines
Nationwide standards in the IT field
Information Security Policy: The CDO must ensure the confidentiality, integrity, and availabilit...
Sector Blueprint definition guidelines
Currently, RISA developed guidelines for CDOs to develop their sector blueprint. Please refer to ...
Standards at the CDO in a sector level: Guidelines per topic to be considered.
RISA has developed guidelines on various topics on which CDOs at sectoral level should comply wit...
External Contacts and Relations
Contact with Regional Associations
Partnering with regional associations is crucial for Chief Digital Officers (CDOs) as it offers n...
Contact with Industry Partners and Technology Providers
Collaborating with industry partners and technology providers is paramount for Chief Digital Offi...
Contact with Standardization and Certification Bodies
Working closely with Standardization and Certification Bodies is essential for Chief Digital Offi...
Contact with end-users
Collaborating with end users is paramount for Chief Digital Officers (CDOs) to ensure the success...
Contact with the Innovation Ecosystem
Collaborating with the innovation ecosystem is paramount for a Chief Digital Officer (CDO) to dri...
How to Grow Professionally
Recruitment
The recruitment process of the CDO Office talents is managed by RISA. As the need of talents is r...
Onboarding Process
The onboarding process is crucial for integrating new IT team members in the public sector, as it...
Talents Retention
Retaining talents in the public administration is key for institutional memory and efficiency Si...
Career Growth
Career growth in the Digital field is a key topic. It concerns either the CDO/BA or the team memb...
Annex
Annex 1: Detailed Audit checklist from RISA Guidelines on IT Audit ...