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Clear instructions [Mandatory]
Provide clear and concise instructions for each form field to guide users through the data entry ...
Minimizing form fields [Mandatory]
Keep forms concise by only including essential fields necessary for collecting the required infor...
Robustness
Robustness means that software should be compatible with most devices and assistive technologies....
Understandability
Software that is understandable means that the user comprehends both the information it presents ...
Perceivability
An application that is perceivable means that information can be identified by more than one sens...
Operability
Software applications should allow users to perform all the actions necessary to navigate the use...
Scope and objectives
This document provides guidelines that are aimed at ensuring that software applications and digit...
Introduction
Government websites and systems serve as vital conduits between government institutions and the p...
Performance monitoring[Mandatory]
Monitor the application's performance. Check the speed, friction in usage and load times for the ...
Security maintenance[Mandatory]
Regular security audits are essential to protect sensitive government data and maintain public tr...
Regular updates[Mandatory]
Monitor the application regularly to check for issues and bugs which should be resolved on a time...
Compatibility to new device versions and software[Mandatory]
Continuously assess compatibility of the app to new versions of Operating systems e.g IOS or Andr...
User support and feedback[Mandatory]
Provide options for users support and feedback within the mobile app where possible.
Monitoring analytics [Mandatory]
Government institutions should apply appropriate analytics tools for monitoring the mobile app to...
Data privacy
Ensuring data privacy for government applications in Rwanda is crucial to complying with Rwanda's...
Security
Least privileges [Mandatory] Mobile applications should be designed with the least privileges on...
Monitoring analytics[Recommended]
Apply appropriate analytics for monitoring the mobile app to gauge engagement and customer behavi...
Branding[Mandatory]
Adhere to Government of Rwanda branding guidelines when designing mobile applications
Open standards[Mandatory]
Open standards shall be adopted for mobile applications for ensuring the interoperability of appl...
User involvement[Mandatory]
Gather feedback from users in Rwanda during the design and testing phases. Incorporate user insig...