Approach for troubleshooting and resolving software-related problems.

Resolution of software related problems typically follows the following steps:

• Identify and record the issue. Issues are typically reported by users and recorded in a support register or online help desk system.
• Assign the issue to someone with the skills to resolve it.
• The issue is assessed to understand the root cause and to determine how it will be fixed. This may require gathering more information about the issue.
  
• Fix the issue based on the root cause. In some cases where it is not possible to provide a fix in a timely manner a workaround may be provided.
  
• Track the progress of resolution of the issue and keep users informed.
  
• Test the issue after it has been resolved. The users should also test and confirm that it works as expected.
  
• Deploy the fix in Production after they have been tested and inform users of the change