Approach for troubleshooting and resolving software-related problems.

Resolution of software related problems typically follows the following steps: 

 

 Identify and record the issue. Issues are typically reported by users and recorded in a support register or online help desk system. 

 Assign the issue to someone with the skills to resolve it. 

 The issue is assessed to understand the root cause and to determine how it will be fixed. This may require gathering more information about the issue. 

 Fix the issue based on the root cause. In some cases where it is not possible to provide a fix in a timely manner a workaround may be provided. 

 Track the progress of resolution of the issue and keep users informed. 

 Test the issue after it has been resolved. The users should also test and confirm that it works as expected. 

 Deploy the fix in Production after they have been tested and inform users of the change