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Ownership and Governance

As described earlier, the Rwanda Digital Government Platform (RDGP) should not beconsidered as one monolithic solution that can be deployed at once. It is rather a set of technology systems, components, architecture artefacts, and guidelines that are most likely going to be deployed and operated by separate organizations at various points of time. The most critical success factor of this Platform is ensuring that all components integrate and work together towards the common vision.

This section lists the recommended ownership and governance framework for the platform. The key principles related to governance of the platform are listed below:

1.      RDGP Global Ownership

  •    The overall ownership of the Rwanda Digital Platform belongs to the GoR.
  • MiTEC has the responsibility of overall oversight, setting policies around information sharing and protection as well as overseeing the implementation of different components.
  • RISA has the responsibility to ensure that the architecture is maintained and evolved. Also to ensure interoperability of all components under it, and coordinating all the initiatives stemming from it as well as compliance.

2.      RDGP Component Ownership

Each component of the platform must have one single accountable government entity as owner but still ensure that the implementation of the component is aligned to the global strategy and quality requirements of the overall RDGP.

3.      Public-Private-Partnership

Whenever possible, implementation and operation of RDGP components will prioritize a PPP model while keeping the ownership structure as articulated in points 1 and 2 above.

The following table provides the recommended ownership model. This is presented for discussion only.

 

Top-Level Component

Sub- Component(s)

Ownership

Implementation

Operation

RDGP Global Ownership

 

GOR (MiTEC/RISA)

RISA

(Coordination)

RISA

(Coordination)

Integrated Digital Channels

Web portal

e-forms engine Life evens

RISA

RISA/ROL

RISA/ROL

 

Gov. yellow pages

 

 

 

 

Service catalog

 

 

 

 

Appointment scheduling

 

 

 

 

Kiosks

 

 

 


 

 

 

Online chat engine

Map/location services

Search

 

 

 

 

Mobile services

RISA

·        Creation of guidelines and templates by RISA

·        Mobile App implementation will be done by various private or public- sector organizations depending on the service to be provided

RISA/ROL

 

Social Media Services

OGS

GOR’s entities

GOR’s entities

 

Call Center

RISA

To be outsourced

To be outsourced

 

Citizen Experience Management

MINALOC

RGB

RGB

 

IoT Services

RISA

RISA

RISA

Digital Government Enabling Services

Payment Gateway

BNR

BNR/RISA/RURA

BNR

 

Notification Gateway

RISA

RISA/ROL

RISA/ROL

 

Data Services

RISA

RISA/ROL

RISA/ROL

 

Employee Portal

RISA

RISA

RISA

Government Services Bus

Government Services Bus

RISA

RISA

RISA

Secure Infrastructure

Communication & Collaboration Services

RISA

RISA

RISA

 

Cyber Security

RISA

RISA

RISA


 

 

 

Operation management

RISA

RISA

RISA

Digital Identity and Security

Digital Identity, Single Sign-On

RISA

RISA

RISA

 

Digital Signature

RISA

RISA

RISA