Ownership and Governance
As described earlier, the Rwanda Digital Government Platform (RDGP) should not beconsidered as one monolithic solution that can be deployed at once. It is rather a set of technology systems, components, architecture artefacts, and guidelines that are most likely going to be deployed and operated by separate organizations at various points of time. The most critical success factor of this Platform is ensuring that all components integrate and work together towards the common vision.
This section lists the recommended ownership and governance framework for the platform. The key principles related to governance of the platform are listed below:
1. RDGP Global Ownership
- The overall ownership of the Rwanda Digital Platform belongs to the GoR.
- MiTEC has the responsibility of overall oversight, setting policies around information sharing and protection as well as overseeing the implementation of different components.
- RISA has the responsibility to ensure that the architecture is maintained and evolved. Also to ensure interoperability of all components under it, and coordinating all the initiatives stemming from it as well as compliance.
2. RDGP Component Ownership
Each component of the platform must have one single accountable government entity as owner but still ensure that the implementation of the component is aligned to the global strategy and quality requirements of the overall RDGP.
3. Public-Private-Partnership
Whenever possible, implementation and operation of RDGP components will prioritize a PPP model while keeping the ownership structure as articulated in points 1 and 2 above.
The following table provides the recommended ownership model. This is presented for discussion only.
Top-Level Component |
Sub- Component(s) |
Ownership |
Implementation |
Operation |
RDGP Global Ownership |
|
GOR (MiTEC/RISA) |
RISA (Coordination) |
RISA (Coordination) |
Integrated Digital Channels |
Web portal e-forms engine Life evens |
RISA |
RISA/ROL |
RISA/ROL |
|
Gov. yellow pages |
|
|
|
|
Service catalog |
|
|
|
|
Appointment scheduling |
|
|
|
|
Kiosks |
|
|
|
|
Online chat engine Map/location services Search |
|
|
|
|
Mobile services |
RISA |
· Creation of guidelines and templates by RISA · Mobile App implementation will be done by various private or public- sector organizations depending on the service to be provided |
RISA/ROL |
|
Social Media Services |
OGS |
GOR’s entities |
GOR’s entities |
|
Call Center |
RISA |
To be outsourced |
To be outsourced |
|
Citizen Experience Management |
MINALOC |
RGB |
RGB |
|
IoT Services |
RISA |
RISA |
RISA |
Digital Government Enabling Services |
Payment Gateway |
BNR |
BNR/RISA/RURA |
BNR |
|
Notification Gateway |
RISA |
RISA/ROL |
RISA/ROL |
|
Data Services |
RISA |
RISA/ROL |
RISA/ROL |
|
Employee Portal |
RISA |
RISA |
RISA |
Government Services Bus |
Government Services Bus |
RISA |
RISA |
RISA |
Secure Infrastructure |
Communication & Collaboration Services |
RISA |
RISA |
RISA |
|
Cyber Security |
RISA |
RISA |
RISA |
|
Operation management |
RISA |
RISA |
RISA |
Digital Identity and Security |
Digital Identity, Single Sign-On |
RISA |
RISA |
RISA |
|
Digital Signature |
RISA |
RISA |
RISA |
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