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Innovation and Creativity

All public institutions are called upon to embrace innovation and to adopt new ideas.

This section defines high level guidelines for user-centered Innovation processes as a framework to foster creativity and help develop appropriate solutions for addressing a broad range of challenges facing a public institution. This framework focuses on engagement with end-users in order to better understand and meet their needs.

The key stages of the user centered innovation processes are Challenge Definition, Idea Generation, Prototyping and then Implementation.