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Strategic Leadership
Aligning digital strategies with national strategies Aligning sector digital Strategy with national strategies is crucial for cohesive and effective development. As a CDO evolves in an advanced digital context, it is mandatory to align sector Strategy to nati...
Digital Culture and Innovation
Establishing a sector-wide digital culture The CDOs mandate and ambition is to achieve a level where a sector-wide digital culture takes root in the sector, set-up an environment where innovation, digital adoption, and adaptation become ingrained in the secto...
Ensuring a Quality Data Governance
Data Governance is one of the strategic tasks that the CDO and his/her team must manage. The Standards obliges the CDOs to host their data in the cloud by collaborating with the partner in charge of data hosting and cloud for the Government. However, apart fr...
Ensuring a Quality Cybersecurity
In terms of Cybersecurity, the CDOs have the responsibility to follow the guidelines and standards provided by the NCSA and RISA. These guidelines are published on their respective websites or communicated directly to the CDOs. CDOs also have to contact the a...
Quality Management System
A Quality Management System (QMS) is a structured framework implemented by organisations to ensure they meet and maintain certain standards of quality in their products, services, processes, and overall operations. It's a systematic approach designed to enhanc...
Sector Digital Maturity Assessment and Action Plan
Within the responsibility of infusing and enhancing the sector's digital culture, the CDO also must enhance the digital maturity of the sector. Sector digital maturity refers to the level of advancement and sophistication in the adoption, integration, and ut...
IT Operations
Daily tasks management of the Chief Digital Officer The role of a Chief Digital Officer (CDO) as a supervisor of the IT Department can be multifaceted, blending both operational and strategic responsibilities. Operational tasks, like ensuring systems run smoo...
Risk Management
IT risk refers to the likelihood of an unforeseen and unfavourable business outcome resulting from the exploitation of vulnerabilities within an information system by a specific threat or malicious actor. This risk spectrum encompasses scenarios such as human ...
Internal Audit
The approach to auditing within an IT environment differs based on whether the goal is a financial, performance, or IT audit. There are mainly three common approaches for running internal audits in best practices. Approaches Focus Example ...
Financial Responsibilities
As a department head, the CDO has financial responsibilities. The Chief Digital Officer (CDO) carries significant financial responsibilities, including budget planning for the upcoming year. Budgeting responsibilities: In the process of defining the next ye...
Procurement and Vendor Management
Needs identification and procurement plan Before any procurement activities take place, it's essential to have a clear plan in place. This plan outlines what needs to be purchased, when it needs to be acquired, and how it aligns with the organisation's goals ...
Digitization Project Methodologies Baseline
Digital transformation efforts encompass various aspects, including technology adoption, process optimization, cultural change, and customer experience enhancement. Given the scope and complexity of these projects, CDOs require robust methodologies to ensure c...
Tools and Technologies Baseline
As CDO and Business Analyst in a sector, various tools and technologies are used by the Office team to conduct the projects. These tools and technologies are standardised, and a common base of the tools and technologies is realised under the collective work of...
Change Management in Digital Transformation
Digital transformation change management refers to the strategies, processes, and practices implemented to manage the significant changes that come with integrating digital technologies into an organisation. This involves not only the adoption of new technolog...
Internal Communication
As mentioned above, communication is key for the success of Digital transformation projects. Internal communication within an organisation serves as the lifeblood of its operations, fostering collaboration, alignment, and engagement among employees. Effectiv...
External Communication
The external communication of a department or sector is a means of interacting with external stakeholders, including citizens, partners and the public. This communication is essential for building and maintaining relationships, achieving the organisation's str...
Collaboration Tools
To enhance collaboration within the public administration, RISA and the Government utilise various tools. To familiarise oneself with these tools, please consult the section on Tools, Processes, and Methodologies, where they are comprehensively documented. Uti...
Nationwide standards in the IT field
Information Security Policy: The CDO must ensure the confidentiality, integrity, and availability of government data and information systems by implementing appropriate technical, physical, and administrative controls. The policy should also outline the roles...
Sector Blueprint definition guidelines
Currently, RISA developed guidelines for CDOs to develop their sector blueprint. Please refer to the guidelines provided by RISA on Blueprint definition. Indeed, each CDO is supposed to provide his/her sector guidelines to RISA. The elaboration of these guide...
Standards at the CDO in a sector level: Guidelines per topic to be considered.
RISA has developed guidelines on various topics on which CDOs at sectoral level should comply with. In the section dedicated to KPIs for performance management, a list of KPIs are provided to measure how much the sector ministries and affiliated agencies compl...