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Grid Bootstrap Grid System Purpose: Content should support responsive design and should be organized in a visually harmonious way, using Bootstrap Use Bootstrap’s .container class for fixed-width or  .container-fluid class for full-width to wrap the page ...

Voice Copywriting Style Purpose: These recommendations will ensure that the website content remains consistent, accessible, and engaging for a diverse audience Tone and Voice Use plain language that is easy to understand. Government websites should avoi...

Desktop Desktop Design Purpose: These recommendations will ensure that the website maintain a consistent and optimized experience across all platforms. Grid and Containers Use the same container and grid system (e.g., Bootstrap’s grid system) across all ...

Standards Accessibility Standards These guidelines establish a high-level framework to ensure that all government websites are accessible, user friendly, and fully compliant with WCAG 2.2 standards. They should be used alongside our detailed supplementary do...

Privacy Policy Purpose: Clearly communicate how user data is collected, used, stored, and protected Transparency and Compliance Requirements Clearly communicate how user data is collected, used, stored, and protected Outline the types of data collected (...

404 Error 404 Page Purpose: Clearly communicate that the requested page cannot be found, and guide users back to relevant or familiar sections of the site. Display and Visual Elements Clearly display the “404” error code along with a concise, friendly me...

Security TYPO3’s Built-In Security Purpose: Ensure robust protection of user data and safeguard government websites against security threats Secure Authentication & Role-Based Access Control TYPO3 provides secure login mechanisms, support for multi-factor ...

Purpose: This section leverages TYPO3’s built-in capabilities while incorporating additional enhancements like schema markup, keyword optimization, and proper sitemap and robots.txt configuration Metadata and On-Page SEO Ensure every page includes a unique...

Purpose: To gain comprehensive insights into website performance and user behavior, this section outlines the implementation of a centralized analytics platform. The goal is to standardize tracking and reporting across all websites, enabling informed decision-...

Purpose: To maintain a coherent and unified user experience across all sites, it’s essential that both page templates and content elements are standardized. TYPO3 offers a range of built-in, ready-to-use elements that can be implemented consistently. Template...

Uniforms important User Interface elements

Government institutions must ensure that all software is used in a lawful, ethical, and secure manner. This section outlines detailed procedures, Do’s, Don’ts, and best practices for software usage within public institutions.  Intended Purpose [Mandatory] Pr...

User Access Management is the process of creating, managing, and securing user accounts on software systems. It ensures that only authorized personnel can access government systems, protects sensitive data, and maintains accountability. This section outlines t...

Compliance with this guideline shall be monitored by the institution’s ICT department in collaboration with RISA. Regular reviews, internal audits, and access log inspections must be performed to detect non-compliance or security violations. Failure to comply ...

This document shall be reviewed every two years or sooner if technological or policy changes occur. The review process shall be led by RISA in consultation with government ICT managers.

Rwanda Data Protection and Privacy Law (2021) National Cyber Security Policy NIST Digital Identity Guidelines (SP 800-63B)

Skills development team  The responsibilities of Skills development team include: Conduct staff training needs assessments through direct engagement. Monitor training participation and follow up on progress and completion. Provide guidance and support to...

Methods  Training needs are identified through different approaches: Each division appoints a focal person who works with the Skills Development Team to gather training needs at division and department levels. Staff surveys are conducted to capture insigh...

The skills need from all divisions will be brought together into one sector capacity-building plan. This plan highlights the priority trainings needed to close skills gaps and guide yearly planning and resource allocation. The capacity building plan should in...

The annual training plan turns the sector’s capacity-building priorities into a practical schedule of trainings for the year. It ensures that planned activities match available resources and align with strategic needs. Once approved, the HR Office will share t...