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Metrics and key performance indicators (KPIs) for evaluating software support and maintenance effectiveness
Key Performance Indicators help define your strategy and clear focus. Metrics are your “business ...
Tools and processes for monitoring software performance
System monitoring is the process of collecting and analyzing data about the performance and avail...
Accessibility and availability of documentation for authorized personnel
Accessible documents benefit all authorized persons by making information clear, direct, easy to ...
Knowledge base creation
A software knowledge base is a repository or library of information about a software product. Use...
Guidelines for documentation of support and maintenance
Software documentation is any documentation produced to describe various aspects about a particul...
Compliance requirements related to security.
Security refers to the systems and controls that a company implements to protect its assets, and ...
Best practices for ensuring the integrity and confidentiality of software and its data
Software and data integrity failures frequently occur when the code implementation and the underl...
Guidelines for handling security vulnerabilities and patches
Vulnerability management refers to the process of discovering, identifying, cataloging, remediati...
Importance of security in software support, maintenance, and updates
Software security is critical because a malware attack can cause extreme damage to any piece of s...
Backup and rollback procedures in case of update failures
System failures and errors can happen at any stage of a system implementation, from development t...
Risk assessment and impact analysis for updates
Risk is the future uncertainty between potential events and the potential for loss. Classic softw...
Software updates deployment and release procedures
Deployment is a shift of software from one controlled environment to another. On the other hand, ...
Sources for software updates
A software update is a change or fix to a program that replaces the older version. There may just...
Avoiding malicious software updates
Government software maintenance teams and users should also be informed to be aware of fake upda...
Importance of software updates
Software needs to be regularly updated for various reasons including responding to new technology...
Testing and quality assurance procedures for software updates
Testing and quality assurance procedures refer to the processes that should be followed to ensure...
Software change management process
Software change management is the process of managing any modifications to software while minimiz...
Types of software maintenance
There are four types of software maintenance: Corrective Software Maintenance Adaptive Softwa...
Overview of software maintenance activities
Software maintenance is a widely accepted part of the Software Development Life Cycle. It refers ...
Approach for troubleshooting and resolving software-related problems.
Resolution of software related problems typically follows the following steps: Identify and re...