Objectives of the Shared Services Mechanism

The reorganisation for IT departments around Shared services will enable a successful digital transformation and meet the various demands and expectations from citizens, stakeholders, partners and employees. More specifically, the objectives are as follows:

• Accelerating the digitization efforts for Rwanda in response to national targets in National Strategy documents and promoting innovation;
• Promoting IT standardisation, reducing spending on systems procured from abroad, removing duplications and achieving efficient service delivery across the entire Government;
• Consolidating and modernising technology platforms to ensure better quality of service to citizens;
• Reducing the cost of IT resources by achieving economies of scale through consolidation of IT purchases at Ministry level;
• Achieve greater consistency and satisfaction for the end-users through the introduction of better citizen-oriented design principles;
• Stronger data governance to drive best-practice in intelligent reporting and business insights paving the way for more elaborated use cases of Analytics and Artificial intelligence;
• Focus on preventive management rather than reactive management to achieve greater stability of IT systems (i.e.; preventive maintenance).